Privacy Policy
Arborforge Studios respects your privacy and takes the protection of your personal information seriously.
This policy explains what information we collect, why we collect it, how it may be used, and the rights you have over your personal data.
Who We Are
Arborforge Studios Limited is responsible for the personal information collected through this website and our services.
For privacy-related questions, you can contact:
enquiries@arborforgestudios.com
Our registered company details will be available at the bottom of this website.
Information We Collect
Depending on how you use Arborforge Studios, we may collect information such as:
- Your name
- Email address
- Billing and delivery addresses
- Telephone number where provided
- Order and purchase information
- Account information
- Communications you send to us
- Marketing preferences
- Information about how you use our website
- Device, browser and technical information collected through cookies or similar technologies
Payment information may be processed by Shopify and the payment providers used by our store. Arborforge Studios does not necessarily receive or store your full payment card details.
Why We Use Your Information
We may use your personal information to:
- Process and fulfil orders
- Provide access to digital purchases and your Arborforge Library
- Manage customer accounts
- Provide customer support
- Respond to enquiries
- Send order, account and service-related communications
- Send marketing emails where you have chosen to receive them
- Maintain and improve our website and services
- Prevent fraud and protect the security of our website
- Meet our legal, tax and accounting obligations
Our Legal Basis for Using Your Information
Under UK data protection law, we need a lawful reason for processing personal information.
Depending on the circumstances, we may process your information because:
It is necessary to fulfil a contract with you, such as when you place an order or access a purchased digital product.
You have given us consent, such as when you choose to receive marketing emails.
We have a legitimate interest, such as maintaining the security of our website, responding to customers and improving our services, where those interests do not override your rights.
We have a legal obligation, such as keeping certain transaction or accounting records.
Where we rely on consent, you may withdraw that consent at any time.
The ICO requires businesses relying on legitimate interests to explain both that basis and what the legitimate interest actually is.
Marketing
If you choose to join the Arborforge mailing list, we may send you emails about new releases, projects, products and other Arborforge news.
You can unsubscribe at any time using the unsubscribe link included in our marketing emails.
Unsubscribing from marketing will not prevent us from sending you necessary emails relating to your account, purchases or orders.
Who We Share Information With
We may share personal information with organisations that help us operate Arborforge Studios, including:
- Shopify
- Payment providers
- Shipping and fulfilment providers
- Email and marketing services
- Website hosting, analytics and technical service providers
- Professional advisers such as accountants or legal advisers
- Government, regulatory or law-enforcement bodies where legally required
We only share information where it is necessary for the relevant service or where we are legally required to do so.
Shopify
Our online store is hosted by Shopify.
Shopify processes certain personal information on our behalf in order to provide the ecommerce platform, customer accounts, checkout and other services used by Arborforge Studios.
Shopify may also process information in accordance with its own privacy practices.
International Transfers
Some of the companies that provide services to Arborforge Studios may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will rely on appropriate safeguards or other lawful mechanisms required by UK data protection law.
How Long We Keep Information
We keep personal information only for as long as it is reasonably necessary for the purpose for which it was collected, or where we are required to keep it by law.
Different types of information may therefore be kept for different periods.
For example, order and financial records may need to be retained for accounting and legal purposes even after your order has been completed.
The ICO specifically expects privacy notices to state either retention periods or how those periods are determined.
Cookies and Similar Technologies
Our website uses cookies and similar technologies for purposes such as operating the store, remembering preferences, understanding website use and, where permitted, marketing or analytics.
More information can be found in our Cookie Policy.
Where consent is required for non-essential cookies, we will ask for it before those cookies are used. The ICO says website visitors need to be told about cookies, and non-essential cookies generally require agreement before use.
Your Rights
Depending on the circumstances, UK data protection law gives you rights over your personal information.
These may include the right to:
- Ask for a copy of the personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete personal information in certain circumstances
- Ask us to restrict how information is used
- Object to certain uses of your information
- Receive certain information in a portable format
- Withdraw consent where processing is based on consent
These rights are not absolute and may depend on the circumstances.
To make a request, contact:
enquiries@arborforgestudios.com
Complaints
If you have concerns about how Arborforge Studios handles your personal information, please contact us first so that we can look into the issue.
You also have the right to raise a complaint with the Information Commissioner’s Office, the UK regulator responsible for data protection.
Changes to This Policy
We may update this Privacy Policy from time to time as Arborforge Studios, our website or the services we use change.
The most recent version will always be published on this page.
Last updated: August 2026