Returns & Replacements
We want you to be happy with anything you order from Arborforge Studios.
If something arrives damaged, faulty or simply isn’t what you expected, this page explains what to do.
Nothing in this policy affects your statutory rights.
Changing Your Mind
If you purchase a physical product online and change your mind, you can normally cancel your order within 14 days of receiving it.
Once you have told us that you wish to cancel, the item should be returned within 14 days.
Returned items should be kept in good condition and packaged appropriately for the journey back to us.
Unless the item is faulty, damaged or incorrect, the cost of returning it will normally be your responsibility.
To arrange a return, contact:
support@arborforgestudios.com
Please include your order number.
Refunds
Once a returned item has been received and checked, we will process any refund that is due.
Where the full order is cancelled under your statutory cancellation rights, the refund will include the basic delivery cost originally charged for the order where required by law.
Any additional amount paid for an upgraded or express delivery option may not be refundable.
Refunds will normally be made using the same payment method used for the original order.
Damaged or Faulty Items
If something arrives damaged or faulty, please contact us as soon as you reasonably can.
Email:
support@arborforgestudios.com
Please include your order number and, where possible, photographs showing the problem and the packaging the item arrived in.
We will work with you to resolve the issue. Depending on the circumstances, this may involve a replacement, refund or another appropriate solution.
Your statutory rights regarding faulty or misdescribed goods are not limited by this policy. UK consumers have additional legal remedies for faulty goods, including a short-term right to reject qualifying faulty items.
Incorrect Items
If we send you the wrong item, please let us know.
Contact:
support@arborforgestudios.com
We will arrange for the issue to be corrected at no additional cost to you.
Comic Condition
We take care when packing our comics and use protective packaging where appropriate.
Minor variations that are normal to the printing and manufacturing process may not necessarily mean that an item is faulty.
If you believe your comic has arrived with significant damage or a manufacturing defect, send us photographs and we will take a look.
Digital Products
Because digital products can be supplied immediately, different cancellation rules apply.
Where you choose to receive digital content straight away, we may ask you to confirm that you consent to immediate access and understand that your normal 14-day cancellation right will end once access begins.
If that confirmation has not been properly obtained, your statutory cancellation rights may still apply.
This does not affect your rights if digital content is faulty or does not work as described.
Physical Products That Include Digital Access
Some Arborforge products may include both a physical item and access to a digital edition.
The presence of digital content does not remove any statutory rights that apply to the physical product.
Any cancellation rights relating to the digital portion will depend on whether digital access has already begun and whether the appropriate consent was given before access was supplied.
Preorders
Preorders can normally be cancelled before they are dispatched unless the product falls within a legal exception to the usual cancellation rules.
If you wish to cancel a preorder, contact:
support@arborforgestudios.com
and include your order number.
How to Contact Us
For returns, replacements, damaged products or refund questions:
support@arborforgestudios.com
Please include your order number wherever possible.
Last updated: August 2026